●Consumer Protection Act, 2019
•The new act will be swift and less time consuming compared to the older Consumer Protection Act, 1986 in which single-point access to justice was given making it a time-consuming exercise.
•The Consumer Protection Act, 2019 establishes the Central Consumer Protection Authority (CCPA) whose primary objective will be to promote, protect and enforce the rights of consumers.
•Manufacturer or product service provider or product seller will be held responsible to compensate for injury or damage caused by defective product or deficiency in services
•The rules also prohibit the e-commerce companies from manipulating the price of the goods or services to gain unreasonable profit through unjustified prices
【The new Consumer Protection Act, 2019 came into force on 20th July 2020 and it will empower consumers and help them in protecting their rights through its various notified rules and provisions】
Alternate Dispute Resolution Mechanism of Mediation:
•A complaint will be referred by a Consumer Commission for mediation, wherever scope for early settlement exists and parties agree for it.
•The mediation will be held in the Mediation Cells which will be established under the aegis of the Consumer Commissions.
•There will be no appeal against settlement through mediation.
Consumer Dispute Adjudication Process:
•Empowering the State and District Commissions to review their own orders.
•Enabling a consumer to file complaints electronically and in consumer commissions that have jurisdiction over the place of his residence.
•Video-conferencing for hearing and deemed admissibility of complaints if the question of admissibility is not decided within the specified period of 21 days.
Other Rules and Regulations:
•As per the Consumer Disputes Redressal Commission Rules, there will be no fee for filing cases up to Rs. 5 lakh.
•The credit of the amount due to unidentifiable consumers will go to the Consumer Welfare Fund (CWF).
•State Commissions will furnish information to the Central Government on a quarterly basis on vacancies, disposal, the pendency of cases and other matters.
•Apart from these general rules, there are Central Consumer Protection Council Rules, provided for the constitution of the Central Consumer Protection Council (CCPC).
•It will be an advisory body on consumer issues, headed by the Union Minister of Consumer Affairs, Food and Public Distribution with the Minister of State as Vice Chairperson and 34 other members from different fields.
•It will have a three-year tenure and will have Minister-in-charge of consumer affairs from two States from each region- North, South, East, West, and North-East Region